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Frequently Asked Questions
You can track your order by logging into your TechNova account and visiting the "Order History" section. Click on any order to see detailed tracking information. You'll also receive email updates with tracking links for all shipments.
Orders can be modified or cancelled within 1 hour of placement. After that, the order enters processing and cannot be changed. To request a modification, contact our support team immediately after placing your order.
We offer Standard Shipping (5-7 business days), Express Shipping (2-3 business days), and Next-Day Delivery (order by 2 PM). Free standard shipping is available on orders over $99. Shipping times may vary for remote locations.
Yes! We ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. Some products may have shipping restrictions due to manufacturer agreements or local regulations.
We offer a 30-day return policy for most products. Items must be in original condition with all accessories and packaging. Some items like opened software, personalized products, and certain electronics may have different return conditions.
Log into your account, go to Order History, and select the item you wish to return. Follow the prompts to generate a return label. Pack the item securely and drop it off at any authorized shipping location. Refunds are processed within 5-7 business days of receiving the return.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and TechNova Gift Cards. For orders over $299, we also offer financing options through Affirm.
Yes! We offer a Price Match Guarantee. If you find a lower price from an authorized retailer within 14 days of purchase, we'll match it and give you an additional 5% off the difference. Exclusions apply to marketplace sellers and limited-time flash sales.
All products include the manufacturer's standard warranty. Coverage varies by brand and product category. Extended warranty options are available for most electronics. Check the product page for specific warranty details.
For warranty claims, contact our support team with your order number and a description of the issue. We'll verify your warranty status and guide you through the claim process. Most claims are resolved within 5-10 business days.
Our tech support team is available 24/7. You can reach us via live chat, phone (1-800-TECHNOVA), or email. For common issues, check our Knowledge Base for step-by-step troubleshooting guides and video tutorials.
Yes! We offer professional setup services for select products including TVs, computers, and smart home devices. In-home setup is available in most metro areas. Contact us or add setup services during checkout.
Quick Links
Product Guides
Setup instructions and user manuals for all products.
Return Center
Start a return or check your return status.
Track Order
Check the status of your recent orders.
Tech Support
Troubleshoot issues with your devices.
Contact Our Support Team
Live Chat
Chat with our support team
Available 24/7
Phone Support
1-800-TECHNOVA
24/7 for urgent issues
Email Support
support@technova.com
Response within 24hrs
Send us a Message
TechNova Protection Plans
Extend your peace of mind with our comprehensive protection plans. Cover accidental damage, extend your warranty, and get priority support for all your devices.
- Accidental damage from handling
- Extended warranty coverage up to 3 years
- Priority customer support
- No deductibles on covered repairs